Cancellation & Refund Policy

1. Project Cancellation

We understand that circumstances may require project cancellation. Here's our policy:

• Before Project Start: Full refund minus processing fees
• During Initial Phase (Within 24 hours): 90% refund
• After Milestone Completion: Prorated refund based on completed work
• Near Completion (>75% complete): Refund subject to negotiation

2. Refund Eligibility

Refunds may be issued in the following cases:

• Project cancellation within specified timeframes
• Service not matching the agreed-upon specifications
• Technical inability to deliver the project
• Breach of contract by service provider
• Force majeure situations

3. Refund Process

1. Submit a refund request through our platform
2. Provide reason for refund request
3. Review by our support team (within 48 hours)
4. Decision communication
5. Refund processing (3-7 business days)

4. Non-Refundable Items

The following are generally non-refundable:

• Processing fees
• Completed and delivered work that meets requirements
• Services already rendered
• Custom work already performed
• Platform usage fees

5. Dispute Resolution

In case of disagreements:

• Submit a formal dispute through our platform
• Provide necessary documentation
• Participate in mediation if required
• Accept platform arbitration decision

6. Special Circumstances

• Technical Issues: Full refund if caused by platform
• Service Unavailability: Full refund if service cannot be provided
• Quality Issues: Partial refund based on assessment
• Timeline Delays: Compensation as per agreement