Terms of Service

Last updated: August 24, 2026

These Terms of Service (“Terms”) govern your use of the alokknight.com website, the client portal, and our services. The website and services are operated by ALOKKNIGHT TECHNOLOGIES (Proprietorship of Alok Patel), 1st Floor, 154, Alokknight HQ, Benisaray Road, Near Sub Health Centre, Dariyapur, Uttar Pradesh 261135, India (GSTIN: 09EMWPP9505F1Z9). By using the website, creating a portal account, or engaging our services, you agree to these Terms. Where a signed project agreement, statement of work (SOW) or service agreement exists between us, that document prevails over these Terms to the extent of any conflict.

alokknight provides custom software development, AI integration, web and mobile application development, cloud and DevOps services, related consulting, and social media content management services (including content creation, scheduling and publishing on client-authorised social media accounts). All project services are subject to a separate project agreement or SOW; all recurring services are subject to the agreed service plan.

Portal accounts are created via Google Sign-In or email verification. You are responsible for maintaining the confidentiality of your login and for all activity under your account. You agree to provide accurate information and to notify us promptly of any unauthorised use. We may suspend accounts used in breach of these Terms or applicable law.

Quotes and proposals are valid for 30 days unless stated otherwise. The scope of a project is defined exclusively by the written project agreement or SOW, including its listed requirements and milestones. Work not described in the agreed scope — including new features, additional platforms, third-party integrations, content revisions beyond the agreed number of rounds, or changes to accepted deliverables — constitutes a change request. Change requests are estimated and priced separately, and require written approval before work begins. We are not obliged to perform out-of-scope work without an approved change request.

Fees and payment schedules are specified in each agreement. Unless agreed otherwise, projects follow a milestone payment schedule (typically 40% upfront, 30% at midpoint, 30% on delivery) and recurring services are billed monthly in advance. All fees are exclusive of GST and other applicable taxes, which are charged as required by law. Invoices are payable within the period stated on the invoice. Late payments accrue interest at 1.5% per month (18% per annum) or the maximum rate permitted by law, whichever is lower. We may suspend work, withhold deliverables and disable access to hosted services while any invoice is overdue, after giving written notice. Deliverables, including source code and intellectual property rights, transfer to the client only upon receipt of full payment.

Upon full payment, the client receives full ownership of custom code and creative deliverables developed specifically for their project. Pre-existing tools, libraries, frameworks, and our internal systems and know-how remain our property or that of their respective owners; where used in deliverables, the client receives a non-exclusive licence to use them as part of the deliverable. Open-source components remain subject to their own licences. We retain the right to use general knowledge, skills and techniques gained during an engagement, and — unless the client instructs otherwise in writing — to reference the client's name and non-confidential work in our portfolio.

For social media management services, the client authorises us to create, schedule and publish content on the client's connected accounts. The client grants us a limited licence to use their brand assets (names, logos, images, videos, product information) for this purpose. The client warrants that they own or are licensed to use all materials they provide, and that instructions they give do not infringe third-party rights or applicable law. All AI-assisted content is subject to an approval workflow; content is published only after client approval, unless the client has expressly enabled automatic publishing. The client remains responsible for the accuracy of claims about their own products and services.

Social media platforms (including Meta, X, Google/YouTube and LinkedIn) are operated by third parties under their own terms, which the client must also comply with. We do not control and are not responsible for platform availability, API changes, content moderation decisions, account restrictions or suspensions, or the reach, ranking and engagement of published content. We do not guarantee follower growth, engagement rates or any specific commercial outcome.

You may not use our website, portal or services to: violate any law; infringe intellectual property or privacy rights; distribute malware; send spam; publish unlawful, defamatory or deceptive content; or attempt to gain unauthorised access to our or others' systems. We may refuse or discontinue service for content or conduct that, in our reasonable judgment, violates this section.

Both parties agree to maintain the confidentiality of proprietary information shared during an engagement and to use it only for the purposes of the engagement. This obligation does not apply to information that is public, independently developed, or lawfully received from a third party, and survives termination of the agreement for 3 years, or indefinitely for trade secrets.

We warrant that services will be performed with reasonable skill and care consistent with industry standards, and that delivered software will materially conform to the agreed specification for 30 days after acceptance (the “warranty period”), during which we will correct reported non-conformities at no charge. Except as expressly stated, services and deliverables are provided “as is” and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that software will be error-free or uninterrupted.

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to an engagement is limited to the amount paid by the client for the services giving rise to the claim in the 12 months preceding the claim. We are not liable for indirect, incidental, special or consequential damages, loss of profits, revenue, data or goodwill. Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for fraud.

The client will indemnify us against third-party claims arising from: materials or instructions the client provided; the client's products and services; content published with the client's approval; or the client's breach of these Terms or platform terms. We will indemnify the client against third-party claims that our original work product, as delivered and unmodified, infringes their intellectual property rights.

Project engagements run until completion or termination under the applicable agreement and the Cancellation Policy. Recurring services continue until terminated with 30 days' written notice by either party. Either party may terminate immediately on written notice if the other party materially breaches these Terms and fails to cure within 15 days of notice. On termination, the client pays for all work performed up to the effective date, and each party returns or deletes the other's confidential information on request.

Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including natural disasters, war, government action, internet or third-party platform outages, provided the affected party notifies the other and resumes performance as soon as reasonably possible.

These Terms are governed by the laws of India. The parties will first attempt to resolve any dispute through good-faith negotiation, and then through mediation conducted in Sitapur, Uttar Pradesh, India, or online by mutual agreement. Subject to that, all disputes are subject to the exclusive jurisdiction of the courts at Sitapur, Uttar Pradesh, India.

We may update these Terms from time to time. The “Last updated” date reflects the latest revision. Continued use of the website or services after changes take effect constitutes acceptance. Signed agreements are not changed retroactively.

If any provision of these Terms is held unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. These Terms, together with any signed agreement, SOW and the policies published on this website, constitute the entire agreement between the parties regarding their subject matter. Neither party may assign an agreement without the other's written consent, except to a successor of its business.

Questions about these Terms: info@alokknight.com

This document is authored in English and may be provided in other languages for convenience. In the event of any discrepancy between versions, the English version published at alokknight.com prevails.