AI/ML

AI Customer Support Platform

Intelligent customer support system with LLM-powered chatbot, automated ticket routing, and real-time sentiment analysis.

Tech Stack

ReactDjangoGPT-4PostgreSQLAWSRedis

50K+

Active Users

99.5%

Uptime

80%

Auto-resolved

<2s

Response Time

Project Overview

Built a comprehensive AI-powered customer support platform that handles 80% of support queries automatically using GPT-4 with RAG (Retrieval-Augmented Generation) over the client's knowledge base.

Key Features

Multi-channel support (web, email, Slack), intelligent ticket routing based on sentiment and complexity, real-time analytics dashboard, and seamless human handoff for complex issues.

AI Customer Support Platform | alokknight